Working Student (f/m/d) - Customer Support Strategy & Operations Team

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves

ABOUT THE TEAM

The Customer Support Strategy & Operations Team provides the foundation for SAP Customer Support Delivery of an industry-leading end-to-end customer support experience, fueled by AI, and an application & content lifecycle that empower customers to drive business transformation and leverage SAP innovations while ensuring SAP Solutions operate at their best by providing a scalable and integrated delivery backbone.

THE ROLE

Reporting to the Head of Strategy & Operations for SAP's global Customer Support and Cloud Lifecycle Management organization, the successful candidate will be working on critical initiatives including value realization tracking, AI implementation, and broader operational projects. You will work directly with leaders across the Customer Support Strategy and Operations team to help define, track, and drive value creation and operational excellence initiatives that align with our organizational priorities.

This is an exciting opportunity to gain hands-on experience at the intersection of strategy, innovation, AI, and operational execution in a dynamic, real-world environment. The successful candidate will have the opportunity for exposure to strategic planning, value realization methodologies, and operational best practices while gaining practical experience in AI-driven operational initiatives including

Value Realization Tracking:

• Assist in the development and refinement of frameworks to track and measure the financial and operational outcomes of strategic initiatives.
• Design, maintain, and report on key performance indicators (KPIs) to monitor value delivery across initiatives.

AI Implementation Support:

• Support operationalization efforts of AI-related initiatives, including documentation of use cases, process mapping, and progress tracking.
• Collaborate with cross-functional stakeholders to identify opportunities for AI integration and measure effectiveness.

Operational Excellence and Process Improvement:

• Contribute to initiatives that enhance operational efficiency, effectiveness, and scalability.

Stakeholder Collaboration and Communication:

• Engage with internal stakeholders to collect requirements, gather feedback, and document business processes.
• Prepare executive-level presentations, briefings, and written communications to support leadership decision-making.

ROLE REQUIREMENTS

• Student (f/m/d) at a university in on of the preferred fields of study: Business, Computer Science or a related field.
• Computer skills: Proficient in Microsoft Office Suite
• Familiarity or interest in AI, digital technologies, and emerging trends is a plus
• Demonstrated analytical, organizational, and critical thinking skills.
• Language skills: English, German is a plus
• Soft skills:
• Strong written and verbal communication capabilities, with the ability to distill complex information clearly.
• Self-starter with the ability to work independently and as part of a team.
• Strong attention to detail and a passion for operational excellence and strategic thinking.
• Other:
• Exposure to Agile, Lean, or Six Sigma methodologies.
• Prior work or project experience in strategy, operations, consulting, or technology environments.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

As an attractive employer we offer you a salary that is based on the current 'Kollektivvertrag für Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik', a minimum of 1700€ gross/month/full time for interns and 2473€ gross/month/full time for working students, in addition to generous additional benefits.

.At SAP,you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 424779 Work Area: Administration Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: .

Job Segment: Cloud, ERP, Lean Six Sigma, Six Sigma, Technology, Customer Service,

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