Wintel Engineer - SC Cleared

Wintel Engineer - SC Cleared

Whitehall Resources currently require an experienced Wintel Engineer to work with a key client based in Barrow In Furness

*Please note this is 5 days onsite weekly and INSIDE IR35*

Role Description:

Your role

Change Implementation
. The Wintel Team will implement changes to configuration items in accordance with the agreed change records.
. Details of the change will be recorded in the change management system.

Incident Resolution
. The Wintel Team will investigate, diagnose and restore the affected service as notified by tickets raised through incident handling of Priority P1 and P2 and escalated P3/P4 in accordance with service levels.
. Details of the incident and resolution will be recorded in the incident management system.

Incidents include those related to:
. Diagnosis of hardware issues
. OS software
. Performance
. Capacity
. Locally attached storage.

Proactive Problem Resolution
. According to the problem management process, The Wintel Team will generate a report and send it to Level 3 to invoke Problem Management process to prevent (re)-occurrence of incidents by eliminating their root cause.
. Details of problem management activities will be recorded within the problem management system.
Access Control Management

The resolving team will provide support related to:
. Managing MS Distributed File System (DFS)
. Managing Privileged User Accounts & Service Accounts - local
. Migrating Permissions
. User Administration
. Wintel - AD Account unlocks/Password resets
. Granting Access - Server
. Wintel - File and Folder permissions
. Resetting Profiles - local & roaming.

AD Management
The resolving team will provide support related to:
. Administrative groups management (Root and Child domain)
. Establishing AD integration points
. Move computer objects to different Organizational Units as required
. OU management (Add/Remove)
. Add/Delete/Change/Disable computer objects as required
. Delegate control of OUs
. GPO Administration
. Granting Access to Privileged Accounts
. Managing Privileged Delegated Groups and Service Accounts
. AD Replication troubleshooting
. Server login issues
. Time Sync
. User login issues.

DHCP Management
The resolving team will provide support related to:
. Wintel - DHCP IP reservation
. Add/Delete/Change DNS zones
. Wintel - DNS record Creation/Deletion.

Configuration Administration
. As part of emergency or Critical change execution for those items in scope of the service, the service provider will supply the necessary configuration information to the Asset/Configuration management team.
. Updates to the configuration tool will be performed where access and process are provided and made available.
Emergency and Critical OS Patch Management
. Patches will focus on the operating system software, eg Bugs, serious security vulnerability.
. Patch levels will be applied to existing version and release levels of the OS software according to patch policy.

Security
. Apply operating system hardening and associated security controls in accordance with best practice and industry accepted practices based on regulatory requirements and client's business requirements.
O/S Maintenance & Break Fix Support

The resolving team will provide support related to:
. Adding/deleting DHCP policies
. Modifications to DNS Servers
. Acceptance Signoffs
. MIM Participation
. Layered Software - IIS, SQL, other Apps ad-hoc support related to OS
. Monitoring and remediation of print server health
. Outage investigations
. Server Data Recovery.

Print Queue Management
. The resolving team will provide limited management of centralized printing services for Servers within a network.
. Print services will contain driver management (driver installation, updates) management of the spool and queue management.

User Administration
. User management applies to user administrative accounts.
. A rights and delegation model will be implemented to ensure user authentication and authorization is done in the desired manner.

Hardware Firmware and Driver Updates
. The server components, firmware and drivers will be updated based on the vendor recommendations.
. Applicable only for Physical OS support
. It is assumed Virtual Host support team does these tasks for Virtual Host Servers.

Vendor Management
. The resolving team will manage, co-ordinate and liaise with 3rd party vendors to provide support on hardware and operating system components

Direct Attached Storage (DAS) Management
. The resolving team will provide administration of locally attached storage file system and volume management.

Operating System Backup and Recovery
. Operating System (OS) Backup and Recovery activities will ensure that the operating system can be recovered in the event of a technical problem.
. OS Backup and Recovery will include scheduling and verification of routine server back-ups and restoring the operating system functionality from backup media in the case of a system recovery, according to the defined organization policy.

Reports
. Patches - the resolving team will deliver a periodic patch compliancy report for the installed base of Servers.
. Virus protection - the resolving team will deliver a periodic (monthly) virus protection compliancy report for the installed base of Servers.
. Monthly reports - the resolving team will provide input to the monthly service report on Highs/Lows, Service Improvement Programmes and the SLA Breach mitigation report (ad hoc reporting is not included)
. Capacity and Performance - Capacity and Performance reporting will be included assuming all the required reporting tools are in place which doesn't consume 1% to 2% effort.

Documentation
. The resolving team will create and maintain operational documentation/work instructions/procedures/templates required for support activities.

Delivery Management
. The resolving team will be responsible for ownership and management of the delivery of the Wintel Service eg attending major incident calls with account teams when required, ensuring delivery responsibilities are met.

High Availability/Cluster Administration
The resolving team will carry out:
. Cluster administration activities monitoring and day to day cluster maintenance.
. Simple cluster configuration changes.
. Fail-over tests as defined in the associated schedule.

Your profile
Ideally you will bring the below previous experience or certification
. Understanding CI/CD Principles
. Experience of developing infrastructure as Code solutions
. Experience of Linux based platforms
. Experience of Hardware support
. Experience of Puppet, Chef or Ansible
. Experience of OEM
. Experience of working to Agile principles
. Knowledge or Experience of the following technologies
. Database
. Containerisation
. Virtualisation
. Cloud Platforms
. Security Tooling
. Network {SNMP}
. Network {TCIP}
. VMware, vSphere, vCenter,
. Windows Scripting, PowerShell
. Windows Server 2008/2012/2016
. Active Directory
. Network troubleshooting/configuration
. MCSE certification or similar would be desirable

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.