vWAN SME

VWAN Support Services - For information.

My client is implementing the Azure Virtual Wan solution to address their current solution limitations in connectivity, security, and scalability. It is a business-critical change and we require experienced vWAN SMEs to manage the service once in operations, automating incident detection and escalation processes where possible.

Service Scope

1. vWAN 24 x 7 support:
a. Monitor and troubleshoot Azure VWan network infrastructure using Azure monitor and solarwinds
b. Proactively identify, manage and resolve events and incidents and problems
c. Proactive reporting and management information
d. Use of existing and new Client tools
e. Routing Intent and Routing policies including exceptions where appropriate
2. Management of Palo Alto Cloud NGFW integrated into vWAN hub. This will include management of Advanced Threat Protection features like Antivirus, Antispyware, Vulnerability protection, URL filtering, file blocking and Wildfire in addition to Firewall rules
3. VPN monitoring (Microsoft Native solution) including failover and failback when there is an outage/maintenance where automated failover and failback is not available, diagnostics and troubleshooting