Volunteer Development Manager

Grade: 4

Position type: Full-time permanent, 37.5 hours per week. Occasional travel away from home. Flexible working, part-time and job share considered

Responsible to: Head of HR

Interdependencies: Community Volunteer Engagement Officer, Deployments Manager

Direct reports: Matrix management of People Assistant

Location: ShelterBox HQ, Truro or remote working (within the UK only) with quarterly trips to HQ

Role purpose:

ShelterBox could not run without our incredible volunteer base. We have a network of over 200 volunteers who do everything from raising awareness of ShelterBox in the UK to delivering aid to multiple regions globally.

This role is about providing the vital infrastructure and strategic direction that ensures all our volunteers have a great experience with us and feel part of the ShelterBox family. It s also about ensuring we are making the most of the amazing skills, networks, and experience that our volunteers bring to the table.

This role will also directly manage our ShelterBox Response Team volunteers, a group of dedicated and highly skilled individuals who support our teams on deployments overseas. You will ensure they are supported and managed effectively and remain engaged with our mission and values.

The successful candidate will lead people across the organisation to ensure everyone who works with volunteers is fully supported and confident to do so. The role will challenge and stretch us to consider how to do better, offer more, and work differently to increase levels of involvement.

Who are we looking for?

ShelterBox is seeking a passionate volunteer manager with experience of working strategically and with multiple stakeholders. You will have the ability to bring out the best in people. You will be able to inspire others and bring about sustainable change in both short- and long-term objectives.

You will have a working knowledge and understanding of great volunteer management both in the UK and globally and be able to support managers and colleagues to manage their volunteers well.

Duties will include but not be limited to:

Manage and support the volunteer ShelterBox Response Team (SRT) members

Working with colleagues in the International Programmes and Learning & Development Teams, ensure SRT volunteers are ready to deploy when needed, including being up to date with training requirements

Review, develop and implement the SRT strategy and ensure it supports engagement strategies and develop new approaches to maintain and build SRT communication and relationships - including but not limited to webinars, SRT working group.

Work with the organisation to plan the recruitment, selection and retention of the volunteer workforce

Giving leadership and strategic direction to ShelterBox volunteering across the organisation, with responsibility for ensuring good practice.

Reviewing, developing, and implementing an organisation-wide volunteering strategy.

Promoting and enabling a positive culture of engagement that values the work of ShelterBox volunteers working alongside staff and those volunteers that work with our teams overseas.

Ensuring that all volunteering opportunities are understood and respected within ShelterBox.

Working closely with staff across the organisation to ensure consistency of advice, guidance and support provided to all volunteers.

Working closely with colleagues to support in development of appropriate communications, engagement materials and resources to support the volunteer network.

Provide accessible and timely professional guidance to staff working alongside volunteers across the organisation, especially volunteer managers, in line with policies and procedures.

Overseeing the volunteering budget; adhering to the correct procedures and cash flow is managed effectively.

Work with the International Fundraising Team to support international volunteers and Global Ambassadors.

Conduct an annual volunteer survey with all volunteers, analyse results and plan interventions and implement improvements according to the data.

Provide reports to the People and Risk Committee to assure that the experience of volunteers is consistently of a high quality.

Maintain and strengthen the Investors in Volunteer commitment and work through recommendations following our assessment.

Chair the Volunteer Manager s Forum.

Support the regional networks for all volunteers creating opportunities for meeting in person, peer support and learning.

Developing and reviewing organisational volunteer policies and procedures and ensuring they are fit for purpose.

Work with the EDI working group to implement EDI recommendations for the volunteer network.

Work as part of the Safeguarding Working Group to ensure safeguarding policies and practices are reflected for all volunteer roles.

Be part of the Crisis Management Working Group

Work in partnership with the Learning & Development Team and Volunteer Managers and the NCVO network to develop engaging training opportunities for volunteers.

Support the delivery of the Global Induction to the volunteer network.

Manage volunteer complaints and concerns appropriately and in a timely manner through the Resolving Differences policy.

Manage the work experience offer for the organisation.

Other responsibilities

Any other duties as required which are deemed appropriate to the level and grade of the post.