Visitor Experience Team Hub Administrator

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Chamber & Participation Team works to give the public a voice and to shape Parliament in the interests of the public. We reach out to communities and audiences across the UK, promoting an understanding of the role and relevance of both Houses, inspiring people to get involved and empowering citizens to have a voice.

The Role

We are looking to recruit a Team Hub Administrator to provide operational excellence in administration and office management in the Visitor Experience Team Hub. You will work with Team Hub colleagues to support the short and long-term running of the Visitor Experience team and its operations and inspire them to open the Palace of Westminster to all visitors and engage the public.

Some of the responsibilities for this role include:

• Providing high-quality administrative and office management support to the Visitor Experience team, to support the smooth running of its operations and the development of its staff.
• Planning, creation and support of team rostering, both short and long term.
• Managing the communications channels of the Visitor Experience team, including mailboxes, phone line, and organisation of team meetings and other team events.
• Delivering other essential support structures for the team as required, such as payroll and uniform ordering.
• Developing strong relationships and work collaboratively with key stakeholders, understanding the importance of adapting communication styles and communicating effectively with a range of teams and individuals.

Skills and Experience

To be successful in this role you will demonstrate:

• Excellent administrative, office management and IT skills - including confident user of Teams, SharePoint, Excel and other MS Office packages. The ability to learn and adapt to new administrative processes and systems is essential.
• Excellent organisational skills, with a methodical, analytical approach and the ability to problem-solve. You will need to keep sight of big picture as well as daily deadlines. You will need to enjoy organising people as well as tasks.
• Excellent delivery of customer service, with a good understanding of what this looks like. You will need the ability to meet the needs of different groups, and uphold the principles of equality, diversity and inclusion.

Next Steps and Additional Information

• CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.