Visitor Experience Co-ordinator

Visitor Experience Co-ordinator
Herefordshire

The Organisation

Our client is dedicated to helping people in horticulture. They provide free support, information, advice, financial assistance and services for horticulturalists and their loved ones experiencing illness, disability, bereavement, family breakdown and financial difficulties.

They have a real focus on improving the health and wellbeing outcomes of people working in horticulture and have an ambitious preventative strategy to create better futures for people working in horticulture.

They are currently seeking a Visitor Experience Co-ordinator to join their team on a part-time basis for a seven month fixed term contract. The hours will typically be 10.00am - 5.30pm Tuesday, Wednesday and Thursday.

The Benefits

- Salary of £12.31 per hour
- 25 days' holiday, plus Bank Holidays (pro rata)
- Pension
- DIS benefit (3x salary) (pro rata)
- Sickness pay (pro rata)
- Well-established flexible policies, including the ability to have extra unpaid leave (pro rata)
- Time off for dependants (pro rata)

This is a wonderful opportunity for a people-focused and organised individual with experience in a public facing role to join our client's welcoming organisation.

Working in a unique and inspiring setting, you'll be at the heart of a beautiful, historic garden that tells a touching story of creativity, love and heritage, all while contributing to a dedicated charity with a real purpose.

So, if you have a passion for creating exceptional visitor experiences, apply today!

The Role

As a Visitor Experience Co-ordinator, you will be responsible for ensuring a welcoming and enjoyable experience for visitors at our client's site.

Working closely with volunteers to maintain smooth daily operations, you will co-ordinate visitor bookings, manage the tea room and gift shop and order supplies.

Supporting visitor engagement, you will respond to queries, help visitors find their way around the gardens and facilities and create a friendly, welcoming environment for all. You will also manage admission processes, process payments through POS tills and ensure stock levels are maintained for both the catering provision and retail merchandise.

Additionally, you will:

- Ensure the gift shop is well-stocked
- Manage and support volunteers to ensure an excellent visitor experience
- Co-ordinate and facilitate on-site events
- Arrange volunteer rotas
- Promote our client's membership scheme

About You

To be considered as a Visitor Experience Co-ordinator, you will need:

- Experience working in a public facing role
- Excellent interpersonal and motivational skills
- Good organisational skills

Closing date: 11th March 2025
Interview date: 18th March 2025

Other organisations may call this role Visitor Services Co-ordinator, Guest Experience Co-ordinator, Visitor Engagement Officer, Tourism Co-ordinator, Visitor Operations Co-ordinator, or Customer Experience Co-ordinator.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're looking for an engaging role in a beautiful setting as a Visitor Experience Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.