Technical Support Engineer

Technical Support Engineer

Department for Business and Trade

Apply before 11:55 pm on Sunday 1st December 2024

Details

Reference number

371763

Salary

£32,858 - £38,272

National: £32,858 - £34,586 London: £36,583-£38,272. This post attracts an additional GSE Specialist Technical Pay Enhancement of £5150, subject to eligibility.

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DBT - CMRR - Office for Product Safety and Standards

Type of role

Engineering
Operational Delivery
Science

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Location: Birmingham, Teddington

About the job

Job summary

About OPSS

Do you care about the safety of products and want to protect people and places? Can we use your skills, knowledge and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you!

We are the Office for Product Safety and Standards (OPSS), part of the Department for Business & Trade. We are here for the purpose of making regulation work to deliver real world impact. Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted and delivered well, regulation can be an enabler of growth, innovation and efficiency.

Since early 2018 we have been building a positive and creative team that enjoys a position of influence and respect within an organisation that continues to grow, most recently with the addition of construction products regulation planned.

Our primary purpose is to protect people and places from product-related harm, ensuring consumers and businesses can buy and sell products with confidence.

Further information can be found on our website here.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We embrace diversity and promote equality of opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

Job description

Join Our Energy Supply Team and Shape the Future!

Are you passionate about sustainability and innovation? Our Energy Supply team is at the forefront of creating a sustainable energy future. As part of the wider Products and Sectors Regulation team, we re setting rigorous standards for heat networks, electric vehicle charging, and more. Our mission is to foster a thriving energy market where businesses can innovate and consumers enjoy a reliable, affordable, and environmentally friendly energy supply.

We are responsible for the accuracy of over 50 million gas and electricity meters used for billing consumers. We work with energy suppliers to ensure the accuracy of meter populations, thereby helping consumers engage with their energy usage and maintaining consumer confidence in the energy bills they receive. By driving compliance within the energy sector, we re accelerating the transition to a low-carbon economy. Meter accuracy is pivotal in ensuring we account for our energy usage in a fair and efficient manner, helping drive the country s Net Zero goals.

Why Join Us?

• Impact: Play a crucial role in enforcing standards that drive sustainability.
• Innovation: Help create an environment where businesses can thrive and innovate.
• Sustainability: Contribute to a reliable and eco-friendly energy supply for all.

Your Role: Technical Support Engineer

We re seeking a Technical Support Engineer to leverage their skills and experience to drive our goals forward. In this role, you ll be instrumental in implementing rigorous, yet proportionate regulations aligned with the Regulators Code. You will be at the forefront of driving compliance within the energy sector. Collaborating closely with key stakeholders including DESNZ, OFGEM, and internal teams, you will develop and execute strategies to achieve our regulatory goals.

What Will You Be Doing?

• Support Delivery: Work with the Utilities Team Manager to support the delivery of the team s statutory responsibilities under primary legislation and develop policies to accommodate new technologies.
• Coordinate Enforcement: Ensure the continued compliance of gas and electricity meter populations by coordinating the team s enforcement activities.
• Provide Technical Advice: Offer technical advice and support to OPSS/DBT colleagues, other government departments, meter manufacturers, industry groups, trade associations, and energy suppliers, including participating in various technical committees.
• Liaise with Stakeholders: Work with manufacturers and trade organisations to reduce barriers to trade and ensure UK manufacturers can take advantage of increased market opportunities. Research new, innovative technologies that require appropriate metering.
• Contract Management: Undertake contract management and performance monitoring activities associated with an outsourced service provider.
• Reduce Regulatory Burden: Assist businesses in complying with legal requirements to reduce the regulatory burden.

Be Part of the Change

Join us in our mission to enable a thriving energy market. If you re driven by sustainability and innovation, and want to make a real impact, apply now and help us build a better future!

Person specification

We welcome candidates from diverse backgrounds who can demonstrate the following essential skills and experience:

• Technical Expertise: A degree (or equivalent) in engineering or a related field is essential. Candidates should be able to quickly acquire and apply technical knowledge, particularly in metering systems.
• Analytical Skills: Strong analytical capabilities to interpret complex data, identify trends, and inform strategic decision-making.
• Stakeholder Management: Excellent interpersonal skills to build and maintain effective relationships with a diverse range of stakeholders, including industry representatives, policymakers, and consumers.
• Strategic Thinking: A strategic mindset with the ability to develop and implement effective plans, adapt to changing priorities, and deliver results under pressure.
• A willingness for occasional Travel: This role may require occasional travel both nationally and internationally.
• Clear Communicator: An ability to communicate complex information to both technical and non technical audiences.

Desirable

Industry Experience: demonstrable experience delivering technical regulation, operational projects, or similar roles within the utilities sector would be advantageous.

Qualifications

A degree or equivalent in an Engineering or related field

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical and Commercial Leadership
• Applying Technical Knowledge

Benefits

Alongside your salary of £32,858, Department for Business and Trade contributes £9,518 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.

Please refer to the attached candidate pack for further information on our benefits.

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