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Technical Support Coordinator
Posted 2 hours 38 minutes ago by CSC (Corporation Service Company)
Permanent
Full Time
Other
London, United Kingdom
Job Description
Title: Technical Support Coordinator
Location: London
Working Hours: Monday to Friday - 9am - 5.30pm
Hybrid - Office Days - Tues to Thurs
As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:
Provide employee and customer support for our internal applications, services and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Responsibilities/Skills
• Answering all technical related questions for internal and external clients
• Work independently towards initiatives with oversight from Team Manager
• Coordinate and facilitate meetings and communications in support of team goals
• Ensure deliverables meet the requirements, are on time, and at the required level of quality
• Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
• Client calls
• Monitoring and fulfilling orders
• Monitoring and processing tickets
• Ability to communicate effectively, verbally and via email and telephone
• Exceptional organizational skills and keen attention to detail
• Ability to quickly learn new systems, technology and methods
• Strong critical thinking, problem solving and attention to detail
• Advanced Microsoft office skills required
• Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
• Ability to communicate effectively, verbally and via email and telephone
• Strong prioritization and time management skills
Location: London
Working Hours: Monday to Friday - 9am - 5.30pm
Hybrid - Office Days - Tues to Thurs
As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:
Provide employee and customer support for our internal applications, services and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Responsibilities/Skills
• Answering all technical related questions for internal and external clients
• Work independently towards initiatives with oversight from Team Manager
• Coordinate and facilitate meetings and communications in support of team goals
• Ensure deliverables meet the requirements, are on time, and at the required level of quality
• Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
• Client calls
• Monitoring and fulfilling orders
• Monitoring and processing tickets
• Ability to communicate effectively, verbally and via email and telephone
• Exceptional organizational skills and keen attention to detail
• Ability to quickly learn new systems, technology and methods
• Strong critical thinking, problem solving and attention to detail
• Advanced Microsoft office skills required
• Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
• Ability to communicate effectively, verbally and via email and telephone
• Strong prioritization and time management skills
CSC (Corporation Service Company)
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