Technical Support

Technical Support Specialist

Location: Swinton (Hybrid Working) - 1 day office - 4 days from home

Salary: Up to £40,000 + 10% Annual Bonus

Our client is a fast-growing leader in intelligent monitoring and automation solutions, helping industries optimise performance, enhance sustainability, and drive efficiency through cutting-edge innovations. Due to expansion, they are seeking to hire a Technical Support Specialist to provide hands-on technical support, troubleshooting, and service improvements.

This role will suit a proactive problem-solver with strong technical skills in Linux, a passion for investigating and resolving technical issues, and experience in supporting software and hardware solutions.

What You'll Be Doing

Technical Support & Troubleshooting

• Diagnose and resolve software and hardware issues across the company's monitoring and automation solutions.
• Provide hands-on technical support, working closely with engineering and product teams to identify and resolve system failures.
• Investigate customer-reported issues, identifying root causes and recommending solutions to prevent recurrence.
• Support Linux-based systems, performing basic administration, log analysis, and performance monitoring.
• Work with external suppliers and vendors to escalate and resolve technical challenges efficiently.

Problem Investigation & Service Improvements

• Proactively identify trends in recurring issues and collaborate with teams to implement fixes and prevent future disruptions.
• Suggest and implement service improvements, optimising technical support processes and response times.
• Maintain detailed documentation of issue resolutions, troubleshooting steps, and system improvements.

Customer & Stakeholder Support

• Act as a technical expert, assisting customers with queries related to software and hardware functionality.
• Work cross-functionally with engineering, product, and operations teams to enhance the overall support experience.
• Ensure compliance with SLAs (Service Level Agreements) and deliver outstanding technical support.

What We're Looking For?

Hands-on technical experience supporting software, hardware, and network-related issues.

Proficiency in Linux operating systems, including command-line troubleshooting, log analysis, and performance monitoring.

Problem-solving mindset with the ability to investigate root causes and implement effective solutions.

Experience in supplier/vendor support, escalating and resolving complex technical challenges.

Strong communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.

Familiarity with service management tools (eg, Jira, ServiceNow) and ITIL frameworks is beneficial.

What You'll Get in Return

Up to £40,000 salary + 10% annual bonus

Hybrid working for better work-life balance (Just 1 day office based)

Opportunity to work on impactful, innovative projects

Collaborative and supportive work environment

Professional growth and development opportunities

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.