Technical Solution Architect - Contact Centre/UC/Cisco

A customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke Unified Communication, Contact Centre, WAN and LAN solutions.

To provide detailed customer designs in at least one of the following towers (Unified Communication, Contact Centre, WAN and LAN) and technical ownership to the businesses in high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions as well as technical leadership and implementation support

To be engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability and then ensure detailed solution compliance throughout delivery, only exiting once the solution is accepted into operation by the customer services organisation and warranty support period expired.

Core competencies, knowledge and experience:

• Highly effective technical planning across customer, internal and 3rd Party technical teams
• Builds influential and effective relationships with technical, service and delivery teams
• Builds astute relationships within customer organisations
• Effective management of internal and external teams
• Business Acumen/Transformation focussed
• Experience of designing in one or more core areas of UC, Contact Centre and LAN/WAN related technologies
• Significant experience of fixed product market, in depth understanding of complex customer solutions including UC, Contact Centre and LAN/WAN related technologies
• Proven track record for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience
• Vodafone evangelist/Product Champion
• High standard of stakeholder management, written & verbal communication skills

Must have technical/professional qualifications:

• Enterprise Architecture Framework (eg, TOGAF) knowledge
• Strong project delivery methodology (eg, PRINCE2) and framework (eg, MSP) knowledge
• Relevant industry qualifications in technology field - CCNA/CCDA
• (CCNP/CCDP of benefit but not essential)
• Strong business process framework knowledge (eg, ITIL)
• Vendor professional accreditations preferred.
• Degree in engineering or scientific discipline