Technical Service Desk Analyst - Permanent

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.This role will be hybrid working once

• Experience: 4 years in similar role (MSP Experience Highley Desirable)
• Driving licence and own vehicle
• Salary: £30,000 p.a + out of hours allowance and benefits
• Working Hours: 37.5hrs between 7:30 - 22:00 (Monday to Friday plus on call )
• Certifications: ITIL Foundation, Microsoft (Desirable)
• Benefits: 23 days holiday including bank holidays, mobile phone paid, training budget, pension contribution.

Responsibilities:• Provide remote Technical Support with occasional customer visits• Provide assistance by phone, email and/or using a ticket management system• Update the internal knowledgebase with issue resolution details• Mentor and assist junior team membersSkills & Experience• Good communication, documentation and customer service skills• Experience of supporting the following:• Microsoft server operating systems• Microsoft Exchange• Microsoft Active Directory• VMware and/or Microsoft Hyper-V (VMware preferred)• Microsoft Office 365• Backup & Replication• Microsoft Windows Desktop Operating Systems• Experience of working in a busy MSP environment• Experience of configuring and supporting network devices such as Firewalls and Switches• Good understanding of principles of ITIL FrameworkTechnologies & Experience• Experience working with Cloud Backup software• Microsoft Remote Desktop Services• Cloud computing and virtualisation technology • Cloud Security• Firewalls• SANs• Server Hardware & Switches• Office 365 Migrations• Scripting

• VMWare or Hyper V
• Microsoft Active Directory• Knowledge of iOS and Android devices