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Technical Resource Coordinator
Posted 12 days 17 hours ago by Thames Water
Permanent
Not Specified
Other
Berkshire, Reading, United Kingdom, RG317
Job Description
Are you highly reactive and good at managing multiple tasks? As a Technical Resource Coordinator, you will play a critical role in supporting our Waste Operational Control Centre, ensuring the safe and effective coordination of confined space sewer entries and responding to customer notifications of asset failures that could cause pollution. You'll also help facilitate out-of-hours responses and manage real-time scheduling.What you will be doing as a Technical Resource Coordinator:
- Receiving and coordinating responses to customer notifications regarding above-ground asset failures, escalating where necessary.
- Managing 24/7 scheduling, including out-of-hours responses for issues like internal customer flooding and pollution incidents.
- Supporting first responders for pollution and compliance incidents, ensuring jobs are completed within required timescales.
- Completing live scenario checks, prior to confirming safe entry for confined space sewer entry activities, thus providing critical support for critical Health & Safety activities.
- Liaising with the scheduling team to ensure smooth operations during in-hours work and taking over out-of-hours scheduling activities.
- Working closely with Field and Site Managers to resolve customer complaints without direct customer interaction.
- Quick response and problem-solving skills.
- Scheduling and customer service experience will be useful but not essential
- Wastewater experience would be beneficial
- A proactive and team-oriented mindset, and ability to work independently on shifts.
- Competitive salary up from £26,800 to £35,000 per annum depending on skills and experience. Possibility to take over hours or upgrade qualification for additional payment
- Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
- Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments - Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing