Technical Product Owner (Customer Support Applications)

Joining us is your opportunity to pursue potential. You can belong to a collaborative team that's exploring new and better ways to serve students and researchers across the globe - unlocking greater benefit for individuals, society and the world. Pursuing potential will also inspire your own growth, development and progress, in an environment which embraces difference change and aspiration.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

We are looking for a well-rounded technology professional to work as part of the Customer Technology Solutions team that specialises in Sales, Marketing & Customer Services Applications. The team covers the full lifecycle of CRM technology solutions from business requirements gathering and functional analysis documentation, solutions design through to development, service and support for a global set of business users.

This is a key role within Customer Technology Solutions. You will be working closely with the relevant business stakeholders to enable the business units to get the maximum value out of the CRM system. You are, or will become, a subject matter expert on the CRM applications and systems the business work on.

About you

You will have a strong relationship with our values. You will thrive working with multiple teams across the business as we work towards providing a service to our users globally.

You would need to have the aptitude to learn new skills quickly and share your knowledge and experience with the rest of the group as part of continual professional development for yourself and others.

You will have proven leadership abilities, who communicates clearly and builds strong relationships within and across teams and organisational structures.

We expect you to bring strong skills with expertise in CRM technologies, especially in Customer Support Applications. Knowledge of Zendesk and 8x8 platforms is a plus. You should have strong analytical, organisational, and time management skills, and be able to communicate technical information to non-technical audiences.

Experience with Agile methodologies, JIRA, and other collaboration tools is beneficial.

The ability to balance technology with organisational needs and communicate effectively with stakeholders at all levels is essential.

We really want to hear from you if you can demonstrate any experience of implementing CRM tools and applications within Customer Services environment or if you have a background in delivering and supporting commercial software / business applications on a global scale.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 13 th November although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place during the campaign or shortly after.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.