Technical Claims Handler

Our client, a bespoke insurance company, is seeking an experienced Technical Claims Handler with a preferable commercial property claims background and possible legal litigation background. The ideal candidate will have experience with business interruption claims. This is a key role that involves supporting customers by expertly handling their claims. This role is ideal for someone looking for an exciting challenge in a growing team within a new business.

Key responsibilities:

As a Technical Claims Handler, you'll be responsible for:

• Managing claims across our growing product suite.
• Talking to our customers throughout their claim journey.
• Instructing and collaborating with our claims partners, such as brokers, lawyers, investigators and assessors.
• Identifying, investigating and managing fraud concerns.
• Gathering and reviewing evidence.
• Setting claims reserves and making payments.
• Recording, analysing and presenting claims data.
• Acting as a subject matter expert across the business for commercial claims as we launch new products.
• Developing and managing relationships with claims partners, updating existing processes, and creating new ones.
• Suggesting and implementing improvements to our claims processes and procedures.
• Training and developing less experienced staff members.
• Varied tasks dependent on business needs; you'll be involved in adapting and taking on new responsibilities as our business evolves.

Skills & Experiences:

• Experience in handling commercial claims across multiple products.
• A proven track record of working with multiple partners such as brokers, TPAs, lawyers, investigators, and loss adjustors.
• Expertise in managing claims fraud.
• Confidence in using a variety of digital platforms such as policy admin systems, claims management platforms, portals, data platforms, MS Office, etc.
• The ability to adapt to changes in a fast-paced start-up environment.
• Experience with Property Claims

These would be great but are not deal breakers:

• Experience in developing and managing claims supplier relationships.
• Experience in drafting policy documents, including wordings and summaries.
• Experience with business interruption claims.