Team Lead

Team Lead

Are you a natural leader with a passion for technology and delivering exceptional customer service? We are seeking a dynamic and experienced Team Lead to guide and inspire a team of skilled technicians in providing top-tier on-site support. In this role, you will play a crucial part in developing a thriving service organization, fostering a culture of excellence, and ensuring client satisfaction.

Responsibilities:

• Develop and lead a high-performing local and external service organization.
• Provide guidance and mentorship to team members, fostering their professional growth.
• Deliver timely and accurate technical support to clients, acting as a trusted advisor.
• Prepare and present comprehensive reports on team performance, project progress, and quality control.
• Communicate effectively with stakeholders, including team members, clients, and management.
• Monitor and analyze key performance indicators (KPIs) to optimize team efficiency and service delivery.
• Identify and address performance gaps, implementing strategies for continuous improvement.
• Cultivate a positive and collaborative work environment that encourages innovation and excellence.

Skills:

• Proven experience in a leadership role, demonstrating strong leadership qualities.
• Substantial experience in providing on-site technical support.
• Fluent in Dutch and English, both written and spoken.
• Strong IT skills across a range of relevant technologies.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology.
• Collaborative and supportive work environment.
• Opportunities for professional development and growth.