Systems Training/Change Manager (Real Estate)

Our leading Real Estate client is looking for a Change Manager who comes from a training background and has experience with systems implementation and will be primarily accountable for ensuring systems are well understood and used effectively by staff and partners within the firm. The role will require you to be on site three days a week in Bond Street.

This position will primarily be focused on the documentation, training and adoption of business-critical systems. It will be essential to gain a deep understanding of the systems and each teams' processes, including both commercial and regulatory drivers. The Systems Implementer will apply proven communication, training, process improvement, and problem-solving skills to deliver the service.

The role requires excellent communication skills to explain complex concepts, design and deliver training, assess training needs and keep up to date with the latest industry trends to effectively train employees on software applications and hardware usage across different levels of technical proficiency, then evaluating training effectiveness.

• Identify and analyse training needs within the organisation by collaborating with stakeholders to determine required IT skills across different departments. Identify gaps in processes and use of systems through discussion and analysis, so that these can be addressed either through training or improvement of systems and/or processes.
• Accountable for the creation of easy to digest training materials, including user guides, tailored to specific systems and processes.
• Ensure this documentation is updated as necessary.
• Deliver in-person and online training to staff and Partners that is targeted and relevant to their role, providing in-depth knowledge of business process associated with IT systems with the goal of embedding successfully deployed services into the organisation.
• This will include initial training for users who are not familiar with systems and ongoing training to ensure the more advanced features of systems are well understood and used.

KNOWLEDGE AND EXPERIENCE

• Extensive experience of creating engaging and effective training materials, including presentations, manuals, and E-learning modules.
• Good understanding of business and processes, ideally within the property industry, with the ability to identify where IT systems can streamline processes and improve business performance.
• Strong knowledge of a variety of IT systems, software applications and operating systems.
• Management of training schedules, tracking progress, and maintaining accurate training records.