Suspense Manager (Scheme)

What you'll be doing

• Managing suspense accounts within the main banking system, ensuring all transactions are processed accurately and in line with regulatory standards.
• Overseeing financial risk management by identifying and mitigating discrepancies, ensuring robust control frameworks are in place.
• Ensuring system robustness, working closely with IT and finance teams to enhance reconciliation processes.
• Leading and developing teams, including offshore operations, providing guidance and insight into best practices.
• Monitoring and enforcing SLAs, ensuring timely and compliant transaction processing.
• Collaborating with internal and external stakeholders to improve operational workflows and reporting.
• Driving efficiencies and process improvements, ensuring alignment with industry standards and business objectives.

What we're looking for

• Finance & Risk Expertise - Experience managing suspense accounts, risk controls, and banking reconciliation processes.
• Operational & Stakeholder Management - Ability to lead teams (including offshore operations) and ensure efficient financial processing.
• Technical & System Knowledge - Familiarity with financial services systems, main banking platforms, and policy administration.
• Process Improvement Mindset - Strong analytical skills with a focus on enhancing efficiency and control mechanisms.
• Strong Communication & Leadership - Ability to engage with teams, provide insights, and drive financial operations forward