Supporter Income Executive

Location: Hybrid, Old Street, London
Salary: £35,470 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Permanent

Plan International UK is a global children's charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future. We bring people together to protect children's rights and keep girls safe, in school and in control of their bodies - even when disaster strikes. And we won't stop until we are all equal.

At Plan International UK, we are committed to delivering exceptional supporter experiences. As a Supporter Income Executive, you will be integral in ensuring that our supporters feel valued and appreciated. This involves providing timely and accurate financial processing, maintaining clear communications, and addressing queries efficiently. Your ability to understand and meet the needs of our supporters will be crucial in fostering long-term relationships and driving our mission forward.

It's an exciting time to be joining our Supporter Engagement and Operations Unit and we are looking for someone with exceptional donation processing skills!

Ideally an individual with experience in processing both offline and online donations through multiple channels from donation forms to online platforms. You will need to be knowledgeable in HMRC Gift Aid regulations and BACS Direct Debit compliance. The ideal candidate will play a key role to ensure seamless compliance with both Gift Aid and Direct Debit standards.

This role demands exceptional communication skills and therefore effective interaction with colleagues is crucial for our success. Additionally, strong problem-solving abilities and a strong attention to detail are essential, as the position involves finding innovative solutions to ensure seamless operations and achieve positive outcomes. You will also have considerable experience using a customer or supporter database system.

To succeed in this role, you will need to enjoy working as part of team, sharing information and helping the department meet their set standards and targets.

If you excel working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, Feminist Leadership Principles and vision, we would love to hear from you.

For further detail of this role, please see the job profile.

The deadline for applications is 23:59 on Sunday 6 April 2025
Interviews will take place on Monday 14 April 2025

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

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