Supporter Care Advisor (12 Months Fixed Term Contract) (Part Time)

In this dynamic role, you ll be at the forefront of capturing supporter data and feedback to help us identify trends and new ways of working. We also provide a self-empowerment support service so we can offer assistance to people affected directly, or indirectly by Diabetes in their time of need.

You will communicate with supporters via phone call, email, web chat and on social media on a day to day basis. Anticipate and exceed supporter expectations when contacting Diabetes UK. This role will leave a lasting impression on our supporters enabling them to promote Diabetes UK outside of our customer service operation.

You will have excellent organisational skills when completing tasks. You must be able to effectively communicate with colleagues and customers in a professional manner demonstrating high standards of written and verbal communication as well as demonstrate empathy towards our customers across all channels of communication.

You will support colleagues and maintain a positive working environment, always remain professional in challenging or difficult situations an have an awareness of potential areas of improvement and pro-actively take steps to engage with any coaching, training and support available.