Support Worker

About us

The Refugee Council is the nation s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

About the role

The Refugee Council supports separated children across England and part of our service is a team of staff based in Dover, working 24/7 to provide a temporary safeguarding service for children arriving there, ensuring that their basic needs are met while they await transfer to the care of a local authority. The unit is reactive to the needs of clients, who may arrive at any time, and staff are expected to cover a variety of shifts.

As one of our Support Workers, will be expected to:

• Work in the best interests of the child.
• Assess the basic needs of newly arrived clients and provide an appropriate service, including food, clothing, and access to hygiene facilities.
• Recognise indicators of confusion or distress and respond accordingly.
• Respond to, report and accurately record all safeguarding issues.
• Work collaboratively with colleagues.
• Work professionally and effectively with a range of statutory bodies, including the Home Office and local authority staff and other stakeholders.
• Keep appropriate and up to date records in the agreed format, and to report on time all necessary information as agreed with the managers.
• Carry out effective handover to colleagues.
• Carry out all work with regard to the Refugee Council s organisational policies and procedures, in particular to adhere to the Safeguarding of Children policy and procedures.
• Provide a positive working role model for other colleagues and clients.

Staff benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more

Let s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 23 April 2025

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.