Support Services Manager

Hours: Part-time, 22.5 hours per week
Location: Citizens Advice Hammersmith & Fulham sites, with the potential for hybrid working after the probation period
Salary Range: £19500 (pro-rata full time salary £32500)
Type of Contract: Initial one-year contract, with permanent contract on completion of a year's service

Citizens Advice Hammersmith & Fulham (CAHF), is part of the national Citizens Advice network, is a thriving local advice organisation that provides information, advice and casework support to 18,000 local people per year. We are recruiting for the brand new role of Support Services Manager,

This is a fantastic opportunity for an individual with experience of delivering an Office Manager/Administrative/Officer role at a senior level. We are seeking someone who can efficiently support key functions: Finance, HR Support, admin, recruitment, procurement of office supplies and oversee IT support. This is a key role which requires an organised approach, a can-do attitude and the ability to work across a diverse team of paid and volunteer staff.

As a member of CAHF's Leadership team, the Support Services Manager will work collaboratively with the team to deliver CAHF's operational goals and strategic vision.

The role requires:

• Experience of delivering a senior administrative role supporting a range of office functions (HR, Recruitment, Finance Health and Safety, ICT)
• Good communication skills both verbally and in writing, including ability to take accurate minutes
• IT competency with experience of liaising with IT suppliers and helpdesk and familiarity with social media technologies
• The ability to prioritise tasks, meet deadlines and organise and manage time effectively under their own initiative
• Flexible approach to work
• Strong interpersonal skills with the ability to work collaboratively and build positive relationships with all levels of the organisation

Why Work with Us?

We are committed to fostering an inclusive, diverse workplace where everyone can thrive. Join a team where your leadership will make a real impact. We offer:

• Generous holiday entitlement: 25 days per annum plus bank holidays rising to 30 days with long service
• Paid service closure days between Christmas and New Year
• Hybrid working upon completion of the probation period, where possible
• Access to our in-house learning platform, Skill, for career and role development
• Personal development opportunities through our Network Equity Groups
• 24/7 employee support through our wellbeing service
• Ongoing performance management and training development

Understanding of charity regulation and governance is beneficial, but not essential.
To find out more please visit

Closing Date: Midnight Sunday 2nd March 2025
Interview Date: Week beginning 3rd March 2025