Support Engineer - Role - Skills List

Support Engineer: 1st Line, Server, Troubleshooting, Support - (RL7586)

Our Client is looking for a skilled 1st line Engineer to join their dynamic team on a Temp to Perm basis. The ideal candidate will be responsible for break/fix server of HP, Dell and IBM. They will also be responsible for rack, stack, configure and server provisioning.

Start Date: Dec 2024
Duration: 240 days (Initially)
Pay Rate: £149/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £167/day (includes rolled up holiday)
IR35 Status: Inside
Location: Camberley

Requirements:

• Support Trainee DC Engineers when required.
• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment.
• Provide expert hardware support.
• Responsible for proactive updating of customer and resolution of service.
• Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
• Liaise with onsite support engineers and within other sites.
• Manage all incoming calls, emails to the data centre support function.
• Liaise with third party suppliers to report and escalate customer problems.
• Respond to customers within agreed SLA.
• Follow escalation processes; tickets to support management and other teams as required.
• Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.

Soft Skills:

• Flexible approach and ability to work co-operatively within a newly created team environment.
• Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal non-functional defects.
• Experience in operationally supporting large, complex technical environment.
• Methodical and structured in their approach to tasks.
• Capability to organise and prioritise tasks.
• Strong interpersonal skills to establish/maintain relationships and interact with team members.
• Strong organisation and time management skills.
• Strong analytical and problem solving skills.

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Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.