Support Engineer - 2nd line

Support Engineer - Service desk and Networking

• Hampshire, Fareham area + hybrid working options
• £28-32,000 + benefits

We have an exciting opportunity to join an established business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer's or 2nd line engineers looking for a new opportunity when they can progress.

As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the company's core IT Networking and Telco products. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training.

Requirements:

• Prior experience in an IT Support or Service Desk Support in a Microsoft environment
• Commercial experience of supporting Networking and Server support requests
• A customer service-oriented attitude - ideally will have solved external customer support requests
• A passion for solving complex problems and the ability to learn new skills quickly
• Strong communicator, able to work effectively in a team environment

Desirable:

• Telecom support experience - VOIP, SIP or similar

The company can accommodate home working 2 days per week.

If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website

All candidates applying must be UK-based and be eligible to work in the UK.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.