Support Account Manager

Support Account Manager (12-Month initial Fixed-Term Contract)

Location: United Kingdom (Fully Remote)

Company Overview:

83zero has partnered with a leading cybersecurity platform offering cutting-edge solutions to protect businesses. Our client is dedicated to advancing digital security and ensuring the safety of critical infrastructure.

Role Overview:

As a Support Account Manager on an initial 12-month contract, you will play a vital role in delivering high-level support to strategic customers. You'll oversee technical support for a range of security products, ensuring customer satisfaction and helping customers achieve their business and security goals. The ideal candidate will have a passion for customer success, combining technical know-how with strong business acumen.

* Due to the possibility of working public sector and government projects the client requires SC Clearance or eligibility to be SC Cleared*

Key Responsibilities:

• Provide high-touch, personalized support tailored to customer needs.
• Lead discussions to resolve technical challenges and ensure successful platform adoption.
• Align security solutions with customer business and security priorities.
• Generate weekly status reports and present root cause analyses for technical issues.
• Conduct weekly, monthly and quarterly reviews to showcase the value of the security solutions.
• Collaborate with account teams to identify service expansion opportunities.
• Use data to assess customer health and pre-emptively address technical risks.
• Act as a liaison, ensuring quick resolution of high-priority issues.
• Keep customers informed of product updates and feature enhancements.

Qualifications & Experience:

• Working in a Support Management or Senior Escalation Manager roles.
• 3+ years in technical support or service delivery roles, providing guidance across multiple customer levels.
• Have prior experience of working as a Support Engineer.
• 3+ years working with large enterprises or Fortune 500 companies.
• Experience with network security technologies like Firewalls, cloud security, SASE, or endpoint protection.
• Ability to translate business objectives into actionable outcomes.
• Strong ability to engage key stakeholders and build long-lasting customer relationships.

This is a fantastic opportunity to work for the market leading Cyber Security company working with their Enterprise scale customers. You will get the opportunity to work with some of the best people in the IT market.