Supplier Relationship Manager

Supplier Relationship Manager - Peterborough

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

We currently have a vacancy for a Supplier Relationship Manager in the Ops Shared Services Account in Peterborough.

This role is responsible for managing designated suppliers to ensure that contractual obligations and service level agreements (SLAs) are met or exceeded and maintained within budget. The position focuses on identifying and implementing service improvements and cost reductions, thereby maximising benefits for Diligenta while minimising risks in accordance with the Diligenta Supplier Management Procurement policy.

What you'll be doing

• Undertaking day to day management and monitoring of designated third parties in accordance with Diligenta Supplier Management Procurement Policy.
• Ensuring the timely receipt and review of agreed management information (MI).
• Identifying areas of service requiring improvement. Agreeing and monitoring the necessary action plans through to delivery.
• Undertaking and document proactive periodic reviews of the control environment within the third party, the content of which may include (but not limited to): Service issues and remedies and future volumes.
• Managing the Supplier's budget, not to exceed signed off agreement, challenging invoices and approving and obtaining credit notes as required.
• Prompting escalation of significant issues to the Senior Executive and Risk Management and timely dispute resolution.
• Working with the third party to identify and implement a benefit delivery plan, including the use and review of internal processes, the external supply chain and market knowledge.

What we're looking for

• Ideally qualified to GCSE standard or equivalent and should include Maths and English.
• Proven relevant experience in relationship manager, with experience of the management of Archive, Print and Post suppliers.
• Preferably have relevant Financial Services and Outsourcing sectors.
• Experience of managing large client contracts in complex environments.
• Excellent communication skills and influencing capabilities with the ability to present to senior management teams.
• Ideally would have the ability to effectively influence and negotiate with senior level clients, stakeholders and colleagues. Additionally, have the ability to quickly comprehend complex business processes and issues.
• Experience using Microsoft Office (Word, PowerPoint, Excel).
• Must have demonstrated success in a pressurised commercial environment.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!