Student Voice and Representation Manager

Student Voice & Representation Manager

The Guild wishes to recruit a proactive Student Voice & Representation Manager who will be responsible for Student Voice to be a strong presence, supporting students to make positive change in issues that matter to them, as set out in the Guild s strategic plan.

This role is part of the Community & Representation Directorate and will lead and develop the Student Voice department to manage the Guild s democratic and representation activity, policy and campaigns work.

The Role

This role has responsibility for enabling the Guild to operate as an effective democratic organisation including the administration of free and fair elections, the Guild s democratic decision-making framework and the Student Representation Scheme. You will lead the work on the Guild s response to, and work to improve, satisfaction results from national and local student surveys, including NSS, PTES and PRES, including supporting Officers and other departments to align activity to result outcomes. You will also ensure the effective implementation of the delivery plans for the Officer training and induction programme seeking feedback to evaluate its overall effectiveness.

Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork. The role involves extensive collaboration with internal and external stakeholders, to ensure that staff and Officers are well-informed, prepared and supported to engage with students.

Generating a culture of ambitious targets and taking a strategic approach to the evaluation and development of the departments work are key

We expect managers to help to create an inclusive and engaging environment for all.

The Benefits

We offer great benefits including:

• 36 days annual leave (including 8 Bank Holidays and 7 Closed Days), rising to 42 days after 5 years service, meaning you will not work during Christmas, New Year or Easter.
• Full sick pay from the moment you start working for us.
• A comprehensive suite of basic training for all employees which includes Equality & Diversity, Mental Health Awareness and Data Protection
• Discounted membership rates at University of Birmingham Sport & Fitness
• The opportunity for new staff to join the NEST pension scheme. The Guild contributes a matched payment of between 4-6% of your salary
• A range of wellbeing benefits

We are a Times 100 Best Companies to Work For employer and in our most recent staff engagement survey (April 2024) 80% of our staff said they would recommend this organisation as a good place to work.

The Guild of Students is committed to equality, diversity and inclusion and welcomes applications from all members of the community.