Sporting Events Administrator - FTC

The Sporting Events Team at Alzheimer s Research UK (ARUK) is responsible for securing income from individuals taking on sporting challenges and effectively managing relationships to maximise income.

We are looking for 2 Sporting Events Administrator s, who will play a significant part in contributing to a high-performing fundraising team. You will work closely with the Sporting Event Managers (SEM) and Sporting Event Officers (SEO) to drive the continued growth of the charity s sporting event fundraising income. You will also be required to show excellent organisation and relationship-building skills to support supporters.

Please note, when applying for the role this role will be known internally as Sporting Events Executive.

Main duties and responsibilities of the role:

Provide excellent customer service to Sporting Event fundraisers, to acknowledge support and increase long-term loyalty.

Ensure fundraisers and volunteers have all necessary materials for fundraising initiatives.

Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.

Effective management of administrative support for team, including accurate recording of sporting fundraising data in the Salesforce database.

Event and Supporter Management

Support the team in managing the sporting events as agreed with the Sporting Events Manager (SEM). Including recruitment of sporting places, recruitment of volunteers, communications plans, event marketing and event attendance.

Working alongside the SEM and the SEO to manage the stewardship of all supporters.

Build and manage relationships with prospective and current sporting fundraising supporters through prompt, helpful, professional and friendly contact.

Taking the opportunity to maximise income and long-term support with every fundraising supporter, suggesting ARUK fundraising products where appropriate.

Schedule and deliver stewardship good luck calls for all portfolio sporting eventers.

Drafting prompt, professional thank you letters and certificates to fundraising supporters.

Fundraising data management includes adding new constituents to the fundraising database (Salesforce), ensuring details are accurately recorded and maintained and that supporters are appropriately thanked.

Managing emails sent to sporting events inbox.

Events Support

Support in the effective delivery of sporting fundraising events for ARUK.

May include relationship management with suppliers and logistics companies.

Attendance of weekend events where necessary.

Other duties

Contribute to the charity s social media channels and web content.

Keep up to date with dementia news and research developments to communicate to supporters.

Effectively communicate ARUK s legacy messages to supporters, delivering these messages face-to-face, via telephone and in writing, where relevant.

Occasional liaising with Marketing team to communicate good fundraising stories for ARUK s Newsletter and other materials.

Stay up to date with ARUK s new fundraising products and research/other news to be able to communicate effectively with supporters, relaying the charity s key messages.

What we are looking for:

Experience of working in a customer service role

Use of CRM or database systems

Confident working with computers good knowledge of Word, Excel, Outlook and databases

Excellent, enthusiastic telephone manner

Ability to build rapport and establish relationships with our supporters quickly and effectively

Excellent written and verbal communication skills

Excellent organisational skills

Excellent attention to detail

A professional and hard-working team player

Flexibility to work occasional unsociable hours and willingness to travel independently

Contagious enthusiasm to inspire supporters

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.

Salary: Circa £23,500 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 2nd February 2025, with interviews likely to be held week commencing the 10th February 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

18th in the 100 Best Large Companies to Work For in the UK.

10th in the 50 Best Companies to Work For in the East of England.

2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.

ARUK really does look after its people, where you will be able to add value and make a difference.

To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK