Special Case Engineer

Your new company
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Everything starts with passion. It turns a profession into a vocation.
It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that we can shape the future together. Whatever your heart's desire, you will find a wide range of departments and disciplines across the world where you can share your professional passion with us.
In this role you will be responsible for the investigation, analysis and reporting of product safety defects and thermal events on vehicles in the UK and Ireland, to support the decision making process for campaigns, recalls, safety defect enquiries and insurance settlements according to the required protocol.

Your new role

• Training in the investigation of vehicle fires and high voltage repairs is a mandatory requirement and will be provided once in the role.
• Ensure all Special Cases are fully investigated and accurately reported and in order for a conclusion to be made and the case concluded.
• Manage on-site investigations into reported Special Cases as required (sometimes with BMW AG engineers and/or external investigators), including vehicle logistics, ensuring all work and findings are accurately documented and shared with the relevant people/departments.
• Support internal departments with communication and responses that are tailored to the specifics of the allegation or situation, ensuring that the group and brand is correctly represented.
• Ability to adapt and react to quickly to changing market conditions and demands from, central government, local authorities, media coverage and customers.

What you'll need to succeed

• Higher level education qualification in Mechanical/Electrical Engineering.
• BTEC National Certificate, incorporating NVQ Motor Vehicle Studies
• Hydrid/Electric Vehicle High Voltage qualification.
• GCSE or equivalent in English, Maths and Science/Physics.
• Experience working for Aftersales or Engineering.
• Trained to BMW Master Technician or equivalent level.
• Excellent communicator (written and verbal).

What you'll get in return

The business core values are integral to their corporate culture and guide their actions and decisions. These values include: Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork. Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success. Transparency - Acknowledging concerns and identifying inconsistencies constructively. Trust - Relying on each other to act swiftly and achieve goals. Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness

Compensation
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office

Diversity, Equity and Inclusion
Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1. Key aspects of policy include:Promoting equal opportunities in recruitment and personnel development. Ensuring protection against discrimination and fostering respect in everyday business. Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation. Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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