Solution Architect

Solution Architect

• Salary Range: Up to £120k
• Hybrid Model: Mostly remote (ad-hoc travel to London expected 1-2 days a month)
• Sector: Consulting

About the Role:

My client, a leading UK-base IT Services & IT Consulting organisation is seeking a Solutions Architect who will be responsible for implementing and designing a CX One platform. In this role you will need to ensure that solutions you design are meeting the goals of the client. Your responsibilities will also include acting as a Technical Lead and taking ownership of the solutions designed, customising CX One's capacity so the needs of the client are met.

Key Responsibilities:

• You will be required to gather client requirements in order to design CX One solutions
• Managing the design and implementation of CX One components
• Leading cross-functional teams, guiding them through your solutions, ensuring that they are delivered within the planned time scale
• Stakeholder management
• Integration of CX One solutions with enterprise applications, including CRM and ERP

Candidate Technical Skills/Role Requirements:

• Proficient with CX One or similar customer experience platforms
• Demonstrable experience (7+ years) experience within a similar Solutions Architecture role
• Exceptional communication skill, being able to manage both internal and stakeholders
• An understanding of TOGAF principles
• Previous experience with PSTN, SIP trunking, SBC's and IP Omnichannel

Working Conditions:

• This position may require evening and weekend work for time-sensitive project implementations.

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.