Software Development Analyst

Job Description Get ready Because you're about to embark on an AI mission to revolutionise small business and accounting practices.
Sage Copilot isn't just an AI-powered tool. We're developing a game changer. A tool that will help customers streamline their tasks, boost their efficiency, and unlock new opportunities. Making it a trusted business partner, the likes of which they've never seen.
And you'll be at the forefront of its development, as part of a global team, who can't wait to collaborate and innovate with you.
We're working on a truly groundbreaking product. So, is this your next technology job? No-that doesn't do it justice. This is the future realised-for you, for our customers, and for the shape of technology as we've dreamed it.
Key Responsibilities • Handle advanced technical troubleshooting, quality assurance, and directly resolve escalated bugs at a Tier 3 level, with a primary focus on Sage Copilot
• Provide comprehensive support for Integrators during hyper care processes and feature releases
• Serve as a bridge between product and support teams to ensure timely and accurate issue resolution.
• Conduct initial technical investigations and triage of escalated bugs, issues, and inquiries.
• Resolve complex technical issues by applying in-depth coding knowledge and expertise with C# and MySQL
• Gain a deep understanding of the various architectures within the product suite to accurately identify the necessary databases and components for effective resolution.
• Recommend alternative solutions that optimize customer time and money.
• Enhance customer experience and operational efficiency through timely issue resolution
• Support integrators, facilitating the integration of various Sage products with SXP to deliver a seamless, one-platform suite experience.
• Monitor and review logs, errors, and performance around bugs and issues, providing recommendations to improve system quality.
• Maintain code quality and scalability through clean, well-structured, and testable code; conduct code reviews and provide constructive feedback to team members.

What we are looking for:

• Experience in diagnosing and resolving complex technical issues, with a strong background in software/application support, and proficiency in C# and MySQL to effectively address and resolve these issues.
• Proven ability to address and escalate bugs, ensuring effective resolution in high-pressure environments.
• Experience working as a liaison between product development and support QA teams to ensure smooth issue resolution.
• Skills in supporting and integrating software products within a unified platform, enhancing overall system functionality.
• Proficiency in writing clean, scalable code, conducting code reviews, and monitoring system logs to identify and resolve issues.
• Strong problem-solving abilities with a focus on optimizing customer experience and staying current with industry best practices and technologies.