Social Senior Account Manager / Director - Humanising Health Brands

When a top 5 pharma wanted to educate patients and HCPs with strategic, organic social media across multiple platforms, they came to us.

When an international medical device company wanted to raise awareness of their new respiratory device and encourage engaged contacts, they came to us.

When Superdrug wanted their recently launched Online Doctor service to drive targeted results across a wide range of highly competitive OTC medication categories, they came to us.

When medical and pharmaceutical brands need a voice, they come to us.

We humanise healthcare.

As we continue to grow, we are seeking a seasoned and dynamic Key Account Manager/Social Media Strategist to drive social media strategy and lead client relationships to get buy-in on the content stories that we are delivering.

This is an ideal role for an experienced content planner who wants to get closer to their clients to help realise their project vision, or an expert account manager who wants to get more involved with their creative side.

If that sounds like you, keep reading!

Role Info:

Senior Account Manager / Director
Primrose Hill, London HQ Based 2 Days Per Week / Hybrid Working
£60,000 - £65,000 Depending on Experience
Plus Perks & Benefits

Company: We are a video-first, full service marketing agency powering healthcare brands
Clients: Specsavers, Superdrug, The Royal Marsden, Pfizer, AbbVie, NHS, and More

Your Skills / Background: Social Media, Growing Social Accounts, Excellent Communication, Healthcare.

Pedigree: Top 40 Healthcare Creative Agencies UK. 3x ISO accreditations

Our Goals:

To make health education more accessible, empathetic and engaging
To enable better decision making amongst patients and clinicians
To equip medical specialists with digital tools to become better health educators

A little about us:

Our mission is to simplify and humanise health communication to improve lives.

We deliver better customer experiences through data driven creative, video-powered search marketing and medical communications.

Our mission is simple, to humanise healthcare. We combine data and insights with strategic expertise, to build brands that resonate with patients and healthcare professionals. From core positioning, to messaging and digital content, we sort all of that in-house.

Where you come in:

As a Senior Account Manager / Director, you will play a pivotal role in working in partnership with our clients to execute and exceed their vision, developing strategies, building trust and working with the internal team to deliver them. You will manage key client accounts, foster strong relationships, and ensure that whenever they think of social media, they think of us. Your strategic thinking, excellent communication skills, and proven experience in account management will be essential in driving client satisfaction and achieving business goals.

You will look after the end-to-end delivery of purposeful digital content, while maintaining strong partnerships with our high-profile and varied clients. You'll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You'll be the main point of contact for your clients and internal teams.

About you:

+ Strong social media experience, across multiple platforms and audiences
+ Proven track record of successfully growing client accounts and forging strong relationships
+ Excellent communication, negotiation, and presentation skills that get people excited about our stories
+ Passion for the healthcare sector and a desire to make a positive impact
+ Excellent attention to detail, where every word counts
+ Comfortable experimenting and pushing boundaries to go from good to great
+ Strategic thinking and problem-solving skills
+ 5+ years of experience, preferably in a digital agency
+ Familiarity with project management tools and methodologies
+ Experience with Veeva PromoMats is a plus

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Your Experience / Background / Previous Roles May Include:
Social Media, Social Media Manager, Social Media Strategist, Social Media Coordinator, Social Media Marketing Manager, Digital Marketing Manager, Digital Content Manager, Engagement Manager, Content Marketing Manager, Social Media Account Executive, Social Media Consultant.

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.