Shop Support Manager

Closing Date: 2 October 2024

Ref 6837

We're looking for a Shop Support Manager in Teddington! This is an exciting new opportunity to work with our brilliant shop team in Teddington on a 12 month fixed term contract, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK.

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

As Shop Support Manager, you will provide key operational support on defined areas, working alongside the Shop Manager in Teddington to understand the shop, community, and proposition.

Working closely with the Shop Manager, you'll assist in the delivery of the shop's potential.

You'll play a key role in ensuring operational excellence, helping to embed best practice ways of working and support the Shop Manager in empowering the volunteer team to help drive the shop forward.

The role will also involve the responsibility of day-to-day operations and leadership of the shop to enable the shop's continued success during the Shop Managers absence.

About You

You will be someone with proven retail skills, who understands the importance of teamwork.

You'll bring:

• Retail or charity retail experience
• Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.
• A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment.
• Results driven approach with experience of working to targets.
• Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management).

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.