ServiceNow Architect - Permanent - £ Competitive per annum + Bonus + Benefits

ServiceNow Architect required by Expert Resource on a permanent basis for leading big 4 consulting company paying a competitive salary (this can be negotiated for the right candidate) with a bonus and benefits. You can be based from 1 of 3 locations (London, Manchester, Glasgow), and the role is working on a hybrid basis.

Role Focus:

• Developing ServiceNow Target Architectures & Roadmaps - Helping large enterprises define their ServiceNow strategies and long-term plans.
• Creating Domain Architectures - Shaping enterprise transformation roadmaps by aligning ServiceNow with broader business objectives.

Key Responsibilities:

• Design and implement ServiceNow solutions that align with business goals.
• Provide expertise in ServiceNow ITSM, ITOM, ITBM, and automation strategies.
• Advise clients on best practices for ServiceNow adoption and optimization.
• Lead project teams, guiding developers, consultants, and managers.
• Develop and configure ServiceNow components, including workflows, UI scripts, security rules, and integrations.
• Design MID server architectures to support applications such as Discovery, Orchestration, and Cloud Management.
• Ensure ITSM/ITOM architectures align with enterprise transformation initiatives.
• Advocate for emerging ServiceNow features, including NOW Experience, UI Builder, and GenAI.
• Foster strong relationships with internal teams and senior stakeholders.
• Mentor and support junior digital architects.

Required Experience & Skills:

• Proven experience architecting ServiceNow solutions across multiple domains.
• ServiceNow Certified System Administrator or Certified Implementation Specialist.
• Knowledge of business process modelling (BPMN, UML).
• Understanding of Agile methodologies, ITIL frameworks, and project management principles.
• Experience with multi-cloud environments and system integrations.
• Proficiency in Scripting languages for ServiceNow custom development.

This role is ideal for professionals with deep ServiceNow expertise, architectural experience, and a passion for driving digital transformation.

Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.