ServiceNow Administrator

We are recruiting on behalf of a prestigious client who is looking for a skilled ServiceNow Administrator to take ownership of the current ServiceNow platform, managing upgrades, maintaining plugins, and overseeing workflow processes.

Benefits:

• Base salary up to £65,000
• Attractive pension scheme
• Comprehensive health insurance
• 25 days of annual leave (Option to buy more)
• Funded bursary for your own personal development
• Huge retail discounts
• Frequent social events & Incentives
• Funded ServiceNow Certifications
• & so much more!

Key Responsibilities:

• Develop and implement solutions for both internal and external stakeholders
• Perform business analysis and process optimization
• Diagnose issues and design effective solutions, recommending system enhancements
• Customize and configure the ServiceNow platform to align with organizational needs
• Automate processes by creating and managing workflows, business rules, and scripts
• Manage user roles, permissions, and access controls
• Resolve technical issues within the ServiceNow platform
• Work with IT teams to integrate ServiceNow with other systems and tools
• Ensure optimal performance and scalability of the ServiceNow instance

What you will need to be successful:

• Proven hands on experience with ServiceNow platform
• Proficiency in JavaScript/AngularJS
• Background in database design and modelling
• Experience in administering core functionalities of the ServiceNow platform
• Hands on experience with ServiceNow ITSM & CSM modules
• Configuration Management Database (CMDB) with SCCM, InTune, Azure, AWS, SAM/HAM (Desirable)
• Experience with: Service Level Agreements (SLAs), Catalog Builder, Domain-separated data, Flow Designer, UI Builder, Portal administration, Performance Analytics
• ServiceNow CSA Certified Minimum