Service Operations Manager

Bedrijfsomschrijving

At Siemens, we are shaping the future by driving innovation across industries worldwide. Whether you're an experienced professional or an ambitious newcomer, we offer unmatched opportunities to make a global impact, solve complex challenges, and be part of a dynamic team. With Siemens, your expertise meets endless possibilities to innovate and lead in the world of technology and engineering.

Siemens Netherlands Siemens is an equal opportunity employer

Shape the future of healthcare with Siemens Healthineers! We are looking for passionate individuals to join us in creating innovative healthcare solutions. As a global technology leader in the healthcare sector, Siemens Healthineers combines cutting-edge technology with a legacy of excellence, and we rely on dedicated people to help us make a difference.

What do you need to qualify for this role?

• Monitor team productivity and efficiency, ensuring optimal capacity.
• Achieve and maintain contractual service agreements (SLA) with customers.
• Design and implement operational processes that maintain high service quality and efficiency.
• Participate in a rotating escalation team to address urgent service issues.
• Ensure your team has the necessary resources (tools, equipment, training, and vehicles) to perform optimally.
• Maintain safety by adhering to legal regulations and conducting workplace inspections.

• A completed technical higher professional education or equivalent experience.
• A minimum of 2-3 years of experience managing service engineers.
• Ability to empathize and connect with others while focusing on achieving effective results.
• Strong motivation to improve and develop, with the ability to provide and receive constructive feedback.
• An enterprising, proactive, and creative mindset.
• A customer and service-oriented approach, willing to go the extra mile to meet customer needs.
• Excellent communication skills, both in Dutch and English.
• A valid driver's license (B).

Compensation & Benefits

• Gross monthly pay around €5,600
• 8.33% holiday allowance
• 5% ADV allowance
• A net amount of €750 for setting up your home office (If any)
• A 13th monthly payment, periodically pro rata
• Reimbursement of travel expenses
• Relocation allowance of €3000 (If any)