Service Manager (Edinburgh)

Royal London is a financial services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work.

Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference.

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

We are currently seeking a Service Manager to work on behalf of Royal London on a 6 Month hybrid contract based in Edinburgh.

Purpose of the Role:

To own and be responsible for all aspects of Service management for a new Pension platform within Royal London, owning the relationship with the business at all levels & seeking to continuously improve the Service of the new platform.

The successful individual will be responsible for service reporting, service management, business engagement, adherence to service controls, continuous service improvement and be able to manage major incidents. The candidate will be responsible for the transitioning of service management to the BAU function in line with the agreed warranty period.

As a Service Manager, you will be responsible for:

• Service reporting for the new Pensions platform.
• Engagement - acting as the conduit between the Business, GTC and external parties. Acting as a point of escalation for assigned Business Areas.
• Ensuring adherence to the wider Royal London IT operational controls.
• Ensuring incidents and problems are being effectively managed across the platform.
• Establishing and centrally driving continuous service improvement.
• Service Ownership - Ownership and responsibility for all aspects of assigned services whether provided by GTC or external parties including understanding complex integrated technical components to a sufficient level so able to act as the interface between technical components supplied by GTC or external parties and the business that consumes the service.
• Service Strategy - Defining service strategies to ensure that services meet agreed requirements at an acceptable cost to the business, encouraging the use of standardised principles, practices, methodology and toolsets & embedding ITIL practices across all partners.

What we require from the candidate:

• Practical application of ITIL principles in a business environment.
• Ability to translate business objectives into technical requirements and vice versa to a wide ranging audience.
• Ability to work within a transformational and rapidly changing environment.
• Ability to prioritise between change, request and fault type activity.
• Basic Project delivery experience.
• Broad understanding in reviewing commercial contracts and statements of works.
• Excellent understanding of the operation of financial businesses.
• Operational and service improvement experience.

Next steps

This client will only accept workers operating via an Umbrella/PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business