Service Manager

Service Manager (High Wycombe)

Location: One Recovery Bucks, High Wycombe

Salary: £37,588 - £40,478 per annum

Job Type: Permanent, 37 hours per week

Since 2017, One Recovery Bucks (ORB), commissioned by Buckinghamshire County Council, has been providing specialized support to adults with drug and alcohol issues in the Buckingham area. The service operates as a partnership between an NHS Trust, MPFT Inclusion, and the well-established charity, Aquarius. Serving over 1,850 adults annually, the service is delivered across several locations, including Aylesbury (40%) and High Wycombe (60%), as well as satellite sites in the region.

ORB offers a diverse range of services, utilizing various delivery models in-person, online, and by phone. The support provided includes needle exchange, counseling, group work, access to detox and rehab, clinical interventions, and psycho-social support.

The Service Manager role encompasses three primary responsibilities:

• Day-to-Day Team Management: Oversee a team of approximately 28 staff based at the High Wycombe site
• Line Management: Supervise 10 recovery workers and complex needs practitioners employed by Aquarius. The remaining team members are supported by two experienced senior managers from Inclusion
• KPI Compliance: Ensure compliance with Buckinghamshire County Council s KPIs, overseeing each individual's treatment journey from referral to successful completion. This includes accurate use of the core system (ILY) to track progress.

Key Responsibilities as line manager:

• Team Wellbeing: Prioritize your team s wellbeing by monitoring their workload, capacity, and providing genuine care while balancing the contract s needs.
• Caseload Management: Review client allocations to ensure timely referrals and effective case management. Offer support and guidance to ensure cases are managed following our evidence-based treatment approach (training provided).
• Discharge Management: Oversee pending discharges to ensure clients meet treatment goals, the system reflects accurate progress, and discharges are handled safely.
• Staff Development: Actively assist team members in achieving career goals, providing support during the supervision and appraisal process to ensure professional development.
• Health and Safety: Lead the health and safety operations for the two High Wycombe buildings, supported by administrative resources from both partner organizations.
• Collaboration and Communication: Utilize your communication, problem-solving, coaching, and analytical skills to work effectively with partner organizations, delivering KPIs while fostering a positive and empowering work environment.

This is a unique opportunity to make a significant difference in the local community by supporting individuals with alcohol and drug use challenges. No two days are the same as you engage with clients and their families, guiding them through their treatment journeys with positivity, hope, and compassion.

In recognition of your skills and dedication, this role offers excellent benefits, comprehensive training, and development opportunities. You will have the chance to enhance your management skills and the option to complete your Level 5 in Operations Management.

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process; shortlisted candidates will be interviewed as and when they apply.