Service Manager

Service Manager - SafeCall - Child Exploitation and Missing

Location: South West London (Central Office is based in Mortlake - 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Fixed Term to 31st March 2026. Flexible working considered
Job Type: Full time, 35 hours per week.
Salary: £37,000 per annum
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service • Company pension contribution • Life insurance (3 x salary) • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans • Additional maternity pay and leave •Additional paternity pay • Additional sick pay available after probation period passed

About the role

SafeCall is a confidential, non-judgemental specialist service available across England and Wales which supports young people, families and professionals with concerns surrounding county lines, criminal exploitation and going missing.

You will be responsible for delivery and development of the SafeCall service and our clients work at the charity which focuses on child criminal exploitation and missing. You will manage a small team of specialist staff who work 7 days per week by telephone and written channels with people who are referred to the service, providing advice, advocacy, referrals and a listening ear. You will also co-facilitate the 'Safe and Social' monthly peer support group for families affected by exploitation. Families affected also have a support and discussion forum which you will manage and moderate alongside your team.

Key Accountabilities:

Operational Management

• Ensure the quality of the service through case auditing and effective record keeping as well as though staff development, and feedback and consultation of service users;
• Performance management of service, including recording, collating and analysing project data;
• Oversee cases, leading case discussions and providing support and advice to team members;
• Responsibility for the identification and management of risk and safeguarding for those accessing support, ensuring timely and appropriate action is taken to safeguard and reduce risk;
• Some direct service delivery, providing the SafeCall service and co-facilitating online support groups.
• Engage with the families and young people we deliver services to, so that we can support them to share their experience, as well as help us to shape and design our services;

Staff management

• Responsibility for line management of staff delivering services to ensure your team perform well at individual and team level;
• Promote wellbeing, diversity, equity and inclusion in your team;

Service Management

• Ensure all necessary data and information is accurate and up to date for reporting and preparing progress reports for funders;
• Represent them at contract review and performance meetings;
• Develop and maintain effective working relationships with local and national partners, funders and colleagues;

Partnership working

• Plan and deliver webinars for external professionals;
• Work in partnership with Catch22 on agenda planning for joint County Lines advisory board (quarterly);
• Promote the charity's services through awareness raising among partners, professionals and those who need the services;

ABOUT YOU

Experience Required

• Proven experience of managing safeguarding and / or support services for vulnerable children or adults (such as young people who have been exploited or missing);
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of line management and managing a team.

Knowledge & skills Required

• Ability to lead a team and manage the performance of individuals;

• Working (proven) knowledge of at least one of the following:

1. the particular risks faced by missing and exploited children / young people and/or adults;
2. the behaviours, needs and risks to children / young people who present challenging behaviour and who may be difficult to engage in a service;
3. child criminal exploitation, and the communities that are disproportionately impacted;
4. the links between child criminal exploitation and child sexual exploitation;
5. contextual safeguarding and the role of parents as partners in safeguarding;

• Able to identify discrimination and be proactive in addressing it;
• Ability to motivate, enthuse and inspire others, including direct reports;
• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues

How to Apply

Please include your CV and a Supporting Statement that demonstrates how you are a good fit for this role.

Closing date: 11:59 on 02/02/2025
Interviews: w/c 10 February 2025
Start: ASAP

You may also have experience in the following: Support Service Manager, Partnership management, Social Work, Social Worker, Service Manager, Charity, Charities, Third Sector, Social Care, Supervisor, Team Leader, Not For Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Missing people, Safeguarding, etc.

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