Service Manager

Are you a strong leader looking for a new challenge and career development? This is an exciting opportunity in one of Via's partnership flagship services.

Join our Via team in Surrey and use your leadership skills to make a difference to the lives of those with drug and alcohol issues!

The Role

Leading the Via service provision within the wider Surrey i-access integrated Drug and Alcohol treatment service the successful candidate will:

• Proactively manage the service, building on the best existing practice and developing new models to further improve the service. Efficiently identifying and addressing any weaknesses in the service.
• Understand and deliver against SLAs, KPIs, and all other agreed outcomes, ensuring that monthly, quarterly and bespoke ad-hoc reports to key stakeholders are prepared and presented effectively, showcasing successes and where relevant key areas of ongoing development.
• Act as an effective conduit for communication between senior managers, partners, key stakeholders, and your team. Supporting effective communication of key messages, utilising a range of formats both virtual and face to face.
• Develop and maintain a service risk register and working within Via's audit framework undertake regular reviews and audits of practice, identifying and addressing any areas of risk or concern by taking corrective action.
• Manage financial resources within budget and support the Area Director to plan and forecast spend against strategic objectives.

The Service

i-access is an integrated service delivered in partnership by Surrey and Borders Partnership NHS Trust (SABP) and Via is commissioned to provide substance misuse treatment for people aged 18 and onwards in Surrey.

This service is an established community Integrated service that is well performing and highly functioning, it consists of both clinical and psychosocial and is CQC registered to provide a range of clinical interventions including BBV & health interventions, OST, and community detox.

Location

Surrey wide - main base to be confirmed.

For an informal chat about the role, contact Vanessa Duke, Area Director on

The closing date for applications is Sunday 5 January 2025 at midnight.

We will be interviewing candidates ahead of this closing date.

Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.