Service Manager

This role involves overseeing the performance and development of Service Leads and Community Support Workers, ensuring high-quality service provision, and driving continuous improvement. The Service Manager will manage resources, budget, and service delivery plans to meet the needs of the community and align with organisational objectives.

Role Specific Responsibilities:

Oversee daily operations of community support services, ensuring service delivery meets organisational standards and regulatory requirements.

Supervise and support Service Leads and Community Support Workers, fostering a collaborative and high-performing team environment.

Provide oversight and support to Service Leads in managing contract meetings, ensuring accurate reporting, compliance with service agreements, and effective communication with stakeholders.

Monitor service performance through data analysis and regular evaluations to ensure continuous improvement.

Develop and implement service improvement plans based on feedback and evaluation findings.

Manage resources and budgets effectively to ensure efficient service delivery.

Build strong relationships with stakeholders, partners, and the community to enhance service delivery and engagement.

Facilitate regular team meetings and training sessions to support staff development and service improvement.

Ensure all team members adhere to organisational policies and procedures, including safeguarding and data protection.

Participate in strategic planning and contribute to organisational development initiatives.

Represent the organisation at external meetings and events as required.

Key objectives include:

Ensure the delivery of high-quality community support services that meet the needs of service users.

Achieve continuous improvement in service performance through regular monitoring and evaluation.

Develop and maintain a skilled and motivated team of Service Leads and Community Support Workers.

Manage resources and budgets to ensure efficient and effective service delivery.

Enhance stakeholder and community engagement to support service delivery objectives.

Expectations

Demonstrate strong leadership and team management skills.

Exhibit excellent organisational and time-management abilities.

Communicate effectively with service users, staff, and stakeholders.

Apply a strategic approach to service development and improvement.

Maintain a commitment to the organisation's values and mission.

Other

• Be willing to work outside normal working hours on occasion (advance notice will always be given).
• Willingness to travel for meetings and events as needed.
• Undertake other duties appropriate to the post as requested by the Director of Community Support Services.

All Job Descriptions are subject to periodic review