Service Development Lead

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

About the role

Working closely with the Therapy Manager, Clinical Lead and Director of Services, you will deliver the marketing of a programme of member-led training for external organisations and other services at Headway East London. Working directly with our members, you will deliver projects of a high standard which are co-produced and reflect the diversity of our community. You will take a lead on developing and delivering the marketing material. You will collaborate with our members, staff and partners to advance our aims to educate professionals in the public sector, whilst exploring ways to generate income for the organisation through this source.

Principle duties and responsibilities

1. Identify opportunities to engage external stakeholders with the member-led training project of delivering external training to professionals within the public sector.

2. Work directly with Headway members to develop and deliver this project, embedding this work within the organisation s co-production strategy.

3. Support members to participate in these events in collaboration with other teams, by providing direct practical assistance to members.

4. Identify and seek out new external opportunities which support the development of our therapy service, ensuring that opportunities are quickly acted on.

5. Explore potential income generation for Headway East London.

6. Lead on the design work associated with some of this work (e.g., mock-ups, early design concepts, marketing collateral) and present this externally and through social media channels.

7. Assist with fundraising activity related to the ongoing reporting and development of this project.

8. Lead on the marketing and promotion of this project alongside other services.

9. Maintain accurate records and filing systems and ensure effective documentation of project deliverables.

10. Work in close collaboration with Headway East London teams to stay informed of new members, interests and needs.

Key Relationships - Internal and External

Internal: Therapy Manager, Clinical Lead, Director of Operations, Peer Training Lead, Public Engagement and Communication Manager, Director of Fundraising, Service Managers and members of Headway East London.

External: Professionals from the public sector supporting people with acquired brain injuries.

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
• Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.