Service Desk Team Lead

Are you a proactive and dynamic Second Line Support Engineer looking for a new challenge? Do you love the variety of no two days being the same?

This is an opportunity for a skilled second line technician with a passion for problem-solving to join a UK leading tech for good organisation.

About the Role:

As a Second Line Support Engineer, you'll play a key role in ensuring offices across Yorkshire are running smoothly. You'll be supporting users remotely and on-site, handling a blend of project and BAU work, and delivering exceptional customer service. You'll also conduct site surveys, troubleshoot infrastructure issues, and work closely with the infrastructure team on improvements.

Skills & Requirements

• Proven experience in a Second Line Support or similar role.
• Hands-on knowledge of Active Directory and Microsoft Server technologies.
• Experience with Cisco, Meraki, and wireless networks.
• Strong technical understanding of infrastructure configuration.
• Excellent communication and interpersonal skills, able to explain technical issues clearly to non-technical users.
• A proactive attitude with a passion for problem-solving and continuous learning.
• Full UK driving license and own vehicle, with the ability to travel between sites.
• Knowledge of printer troubleshooting, office configurations, and infrastructure surveys.

What's in it for you

• Competitive salary of up to £35,000 depending on experience.
• Exciting mix of project work and BAU tasks.
• Dynamic and varied work environment - no two days are the same.
• Opportunity to work across multiple sites and gain experience in a wide range of technical challenges.

This is a hands-on role, and you will need to own your own car as travel between sites will be required a couple of times a week.

If you are ready to take on a new challenge and enjoy a hands-on role, please apply today!