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Service Desk Manager

Posted 4 hours 5 minutes ago by Henderson Scott

£50,000 - £55,000 Annual

Permanent

Not Specified

I.T. & Communications Jobs

Lancashire, Chorley, United Kingdom, PR6 0

Job Description

Service Manager - £50-55K - Chorley (Hybrid role)

Currently seeking a Service Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.

Duties & Responsibilities

Team Management - Manage 1st, 2nd & 3rd line team.

Service Delivery - Ensure support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements.

Service Level Agreements - Monitor & report on agreed SLAs.

Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication.

Skills & Knowledge

Essential

- MSP Management Experience.

- Strong commitment top deliver exceptional customer service.

- ITIL Certification, Microsoft 365 or Azure Certifications.

Service Manager - £50-55K - Chorley (Hybrid role)

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