Service Desk Assistant

• Service Desk Assistant
• Up to £12.30 per hour (£24,000 per annum)
• Initial 3 month temporary contract starting ASAP
• Position is based in Halifax

Working for a fantastic global software company we are looking for an experienced Service Desk Assistant to join the team ASAP.

The role is working Monday to Friday 9am - 5:30pm. The role will be fully on-site at their offices in Halifax and paying £24,000 per annum.

This is an initial 3-month temporary role and the reason for the role is to support on an upcoming migration project. They are moving their customer base from Outlook to Office 365 Accounts so if you have any previous experience supporting on or logging migration queries such as DNS changes that would fantastic!

The role will be:

• Answer phone calls that come into the Service Desk and create incident tickets from those calls
• Create incident records from inbound emails and triaging tickets as they come in
• Outbound calling to book customers into a migration briefing for the new project
• Log customer complaints and ensure these are followed up and the very best service is provided to all customers at all times

Skill and experience required:

• The ideal candidate will have previous experience within a Technical Service Desk role or helpdesk or Desktop Support
• Confident telephone manner and take pride in the customer service they provide