Service Desk Analyst

Service Desk Analyst - 3-6 month contract - Hybrid - £300pd Inside IR35Overview:We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract. Reporting directly to the Service Desk Manager, you will serve as a key technical resource within the support team, handling more complex issues that have been escalated from the 1st line support team. This position requires a deep understanding of various IT systems, a keen analytical mindset, and the ability to manage and prioritize multiple tasks effectively.Role & Responsibilities:

• Provide 2nd line technical support, handling escalated issues from the 1st line support team.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Support and maintain client systems, including desktops, laptops, servers, and networks.
• Install, administer and support all Windows based, MAC OS & iOS devices, desk phone, printers and mobile equipment.
• Manage and document support requests using our ticketing system.
• Collaborate with 3rd line support and other teams for issue resolution.
• Maintain up-to-date knowledge of IT infrastructure and emerging technologies.
• Assist in the deployment of new technologies and systems for clients.
• Ensure all IT processes are documented and followed.

Essential Skills & Experience:

• Strong knowledge of Windows and Mac OS operating systems.
• Experience with Active Directory, Microsoft Exchange, and Office 365 administration.
• Previous experience in a 2nd line support role or similar IT support position.
• IT related computer qualification - i.e. CompTIA.
• Familiar with programming and scripting languages - e.g. PowerShell, Python, PHP
• Mobile device management and configuration.
• Excellent problem-solving skills with a methodical approach to troubleshooting.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and manage multiple tasks simultaneously.

Package:

• Day rate up to £300pd inside IR35
• 3-6 month contract
• Hybrid working - 3 days onsite