Service Designer

Service Designer
Location: Based at client locations or working remotely.
Salary: £50-60K plus company benefits.

Why Join Triad?

Could you be Triad's next "Rising Star of the Year?" Our very own UCD Consultant Lucy Harvey was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards."

• Glassdoor scores Triad at a whopping 4.7/5.
• 96% of our staff say they'd recommend Triad to a friend.
• 100% CEO approval.

"From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers."

Triad Group Plc is an IT consultancy company, and we are looking to complement our team with an experienced Service Designer.

Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.

A strong portfolio of Service Design experience, working with IT project teams, is essential.

Key Responsibilities:

• User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency.
• Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
• Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
• Journey Mapping - Define user journeys and identify opportunities for service improvement.
• Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
• Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions.
• Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG2).
• Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
• Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics.

Skills and Experience:

• Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
• Experience conducting user research and translating insights into actionable service improvements.
• Strong understanding of User-Centred Design (UCD) principles and methodologies.
• Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
• Familiarity with Agile and iterative development processes.
• Knowledge of Government Digital Service (GDS) standards (desirable).
• Experience designing services for users with accessibility requirements.

Working for Triad

Triad defines, designs and delivers digital solutions. We work with customers to understand their business and technology challenges. Our award-winning 30-year track record of success spans the public, private and third sectors. As part of our team, you will work in a consultative way in partnership with clients, ensuring that clients' needs are met, and projects are a success.

"Whether it is advice and guidance, project and product delivery, or additional capacity and expertise, we pride ourselves in the service we deliver to our clients and how we understand their business and technology challenges."

Benefits:

• 25 days annual leave, excluding bank holidays.
• Matched pension contributions of 5%.
• Free private health care and medical cover with Bupa (taxable as a benefit).
• PerkBox membership.
• Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes.
• Cycle-to-work scheme.
• Free health and wellbeing services (AIG Smart Health and Canada Life WeCare).

Our Commitment to You

As a growing company, we know that our people fuel our success. We are committed to your growth, skill development, and career progression.

• Continuous learning: We provide access to Microsoft Certifications, online training platforms, and Udemy Business.
• Flexibility: We support remote and hybrid work where possible.
• Inclusive Culture: Our team culture fosters autonomy, creativity, and collaboration.

Our Selection Process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:

1. An interview with our Head of BA & UX, including a career review and cultural fit assessment.
2. A workshop and interview session with our principal consultants, including a practical Service Design exercise (materials provided in advance).
3. A potential final-stage interview with our Client Services Director.

We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.