Service Centre Team Coordinator

£39,237 per annum plus eligibility for performance related bonus

Tottenham Hale, N17

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

We have three positions available - two covering 12-month maternity leave, and one permanent position.

We are looking for a customer service champion to join us and support our vital front-line team in delivering consistently excellent customer service to our residents.

Leading a small team of service centre advisors, you will be at the forefront of ensuring the team maintains service levels, stepping in when escalation is required and taking a hands-on role in driving service excellence. You must have call centre experience.

With proven management experience, you will coach the team as required, ensuring they have the skills and training to recognise and be flexible to meet residents' needs and that any performance issues are dealt with effectively and efficiently.

With a background in a customer service delivery role and knowledge and understanding of housing related issues, you will be an excellent communicator, able to build effective working relationships within the team and across the organisation. You will lead by example, demonstrating genuine commitment to resolving customer issues, instilling confidence in both residents and the team.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. We currently offer the opportunity to work up to two days at home, however you will be expected to attend the office 5 days a week in the first six months for training purposes. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

For further information and details of how to apply, please visit our website via the apply button.

Closing date: 23:59 on Thursday 23 January 2025.

Online assessments and a pre-screening call will take place between Tuesday 28 and Friday 31 January 2025.

Interviews will be held in-person on Tuesday 11 February 2025.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.

No agencies please.