Senior User Researcher

Mercator Digital is an award-winning digital consultancy, ranked at number four among the Best Medium Sized Workplaces in the UK and recognised as one of Europe's top 100 Best Workplaces. We re also celebrated for our commitment to employee wellbeing, professional development, diversity and excellence in tech.

This is an exciting time to join Mercator Digital. We re growing fast opening new offices, expanding our teams, and creating new opportunities for development. We're proud of our culture one that's lively, inclusive, and forward-thinking. As we grow, preserving our culture remains a priority. That's why we have an annual survey for feedback, an open-door policy for communication, plenty of social events to foster connections, and a benefits package to show our appreciation.

Knowledge/experience

You will need:

• Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services
• Proven experience of creating research strategies/approaches
• Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
• Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
• Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs
• Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment
• Demonstrable knowledge, experience in, and passion for user centred design practices
• Proven experience of audience modelling and developing design personas
• Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
• Ability to work with data, from gathering and analysis through to design and presentation
• Ability to mentor other User Researcher(s)
• Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments
• Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services
• Experience of identifying the needs of users with accessibility requirements

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting