Senior User Experience Designer

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As a Senior UX Designer, you will develop the user experience practice, ensuring that all digital products and services are designed with the user at the core. This role will be instrumental in establishing and embedding UX, design, research, and accessibility standards across the team.

The role includes leading UX design services, enhancing existing products, and line managing and coaching other UX designers within the team. This role will also be responsible for developing data-driven processes, ensuring UX effectiveness and alignment with agile methodologies, enabling the team to deliver value swiftly. The role will also be an active member of our design community in Digital and Technology, providing coaching and mentoring support to other members.

In this recruitment round, we are seeking two Senior UX Designers to work across our Student Experience service teams as we focus on creating and enhancing a seamless and reliable digital experience.

These are new roles for the university, and you will champion the evolution and implementation of easy-to-use principles, standards, and methodologies for UX design, ensuring they are adopted and developed over time. We welcome applications from experienced UX Designers who want to work for an organisation that is committed to social purpose and is growing to face new opportunities and challenges.

This is a 3-year fixed term contract

Experience

• Demonstrable knowledge, experience, and passion for user-centred design, with expertise in a range of UX tools and techniques.
• Extensive experience applying design thinking and UX methodologies across the full product life cycle.
• Exceptional storytelling, communication, and presentation skills, with the ability to translate research insights, user feedback, and data into actionable design solutions.
• Ability to mentor and coach designers and uphold high-quality design standards within teams.
• Proven ability to work collaboratively with senior stakeholders and multidisciplinary agile teams to deliver iterative, user-centered solutions at pace.

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £52,246 - £70,117 per annum, dependent on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.