Senior Technical HCM PeopleSoft Support

Technical Context
The client uses PeopleSoft HCM and Financials, version 9.2. An extensive array of modules are used in both systems, as it serves as the primarily system for Administrative, Human and Financial management. Peoplesoft is integrated with a number of internal systems, including an Oracle Data warehouse used for all corporate reporting, with banking and payment solutions, learning management system, UN security services, UN pension fund and more.

The following Peoplesoft modules are used:

Financials

1. Accounts Receivable
2. Accounts Payable
3. Asset Management
4. Banking
5. Billing
6. Contracts
7. Cash Management
8. Banking
9. General Ledger
10. Payables
11. Suppliers
12. Travel & Expenses
13. Project Costing

There are a number of integrations from Financials to external systems, including to the banking solution, Oracle data warehouse, external travel agent and UN security system.

HCM

1. Absence Management
2. Teleworking
3. Personal Profile
4. Recruitment
5. Performance management
6. Position Management
7. Workforce administration - Job data
8. Payroll
9. Kibana reporting

Additionally, the client has built custom modules in HCM for Consultant Management (integrated with the Financials DB), benefits management and for creating inputs to the payroll. HCM is integrated with the UN Pension fund. The recruitment module is exposed externally for the recruitment site. HCM data is managed in the Oracle data warehouse and is also integrated with the Azure data lake to enable self service analytics.

Duties and responsibilities
Under the general supervision and technical coordination of the ICT Solutions manager, and as part of the ERP Solutions team, the vendor will provide technical expertise to address and resolve user issues and change requests in PeopleSoft HCM. The vendor will work closely with the Peoplesoft team to co-ordinate work, align with agreed processes and procedures, document migration tasks and support with any post go-live issues. The vendor will participate in weekly meetings of the Peoplesoft team and share all updates, issues or relevant information with the team.

Detailed tasks description

This list of tasks applies to all PeopleSoft modules:

• Provide user support for technical issues in PeopleSoft HCM through an internal ticketing system. Tickets must be managed to ensure that users are informed of progress or need for feedback.
• Debug issues to identify causes and provide solutions on how to resolve
• Develop technical solutions for user issues, including updates to Peoplecode, SQL scripts or other scripts to resolve data issues, updates or amendments to workflow.
• Resolve performance issues in processes by identifying bottlenecks and developing remediations
• Support the testing of new patches and PUMs
• Comply with requirement procedures and policies, in particular those on security and updates on or migrations to Production systems.
• Provide information to internal and external auditors, or other reviews as required
• Provide post go-live support for any solutions deployed to production

Technical Requirements:

• At least 8 years' experience of working with the listed modules in PeopleSoft HCM, in at least version 9.X
• Highly skilled knowledge of People Tools 8.5x
• Highly skilled knowledge of PeopleCode, including application packages and workflow
• Demonstrable knowledge of security components in Peoplesoft, with ability to setup or modify security components as required
• Strong demonstrable knowledge of problem-solving technical issues and supporting a non- technical user group
• Strong demonstrable knowledge of developing technical solutions for listed modules in PeopleSoft HCM
• Experience of approval workflow
• Knowledge of integration broker messages and component interfaces and other integration methods including preferably, solution design for integration with Cloud SaaS solutions

Required competencies

• Problem solver - you can propose solutions in a clear and understandable manner to non-technical users. Ability to work with other to brain storm and develop practical and innovative solution
• Team Worker - you develop and maintain a positive relationship with end users; able to consult and deal effectively with all levels of the organization and establish working relations of openness and trust in a multicultural setting
• Planner and Organiser - you prioritize and organize the work (own and consultants) for effective resolutions of functional and technical problems
• Performer - you demonstrate success in the design, implementation and quality control of corporate ERP solution; and are able to develop clear and concise proposals for system implementation

Languages

• Excellent written and verbal communication skills in English essential.